Privacy Policy
Who we are
We are a bathroom renovations business operating in the Australian Capital Territory (ACT). This Privacy Policy explains how we handle personal information collected through our website enquiry form.
What personal information we collect
When you submit our enquiry form, we collect: – Your name (if provided) – Email address – Phone number – Any message you include (e.g., details of your bathroom project) This is personal information because it can identify you.
How we use your information (purpose)
We use your information only to respond to and manage your enquiry — for example, to contact you, ask follow-up questions, and provide quotes. We do not use it for unrelated purposes such as profiling or sharing with third parties for marketing.
Electronic messages (emails/SMS)
If we contact you by email or SMS in relation to your enquiry: – We will identify ourselves, including contact details
How we store and protect your information
We take reasonable steps to secure personal information against loss, unauthorised access, or disclosure (e.g., access controls, secure systems, limited staff access).
How long we keep your information (retention)
We keep enquiry records only as long as needed to manage your request and any follow-up. If no ongoing service proceeds, we aim to delete or de-identify your details within 12 months.
Sharing and disclosure
We do not sell, rent, or trade your personal information. We may disclose limited information to our other subcontractors who help us during the renovation and this is only for enquiry-handling and subject to confidentiality and security obligations.
Your rights
You can access the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete. You can also withdraw consent to receive marketing emails/SMS at any time.
Contact us
If you have questions or wish to exercise your privacy rights, contact: Privacy Officer Email: kymjpsunny@yahoo.com.au
Complaints
If you are concerned about how we’ve handled your personal information, please contact us first. If we do not resolve your complaint, you can contact the OAIC (Office of the Australian Information Commissioner).